Consumer Information

licensealertLicensing Alert:

In the state of New Jersey, Alarm Contractors are required to be licensed. State mandated licensing ensures alarm contractors have passed a background check, are properly insured, and have met minimum training requirements. Click here to verify if your contractor is licensed in the state of New Jersey. (note: New Jersey does not have reciprocity with other states – If a contractor is licensed in another state – they still need to hold a license in the state of New Jersey. At this time, a federal license does not exist. )

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Click here to see a sample of a New Jersey License.
Click here to verify your alarm contractor’s License: NJ Department of Consumer Affairs

hirememberWhy Hire a New Jersey Electronic Security Association Member:

Members of the New Jersey Electronic Security Association have access to the latest codes and standards. They also have access to the latest training and technology information. Our members are actively involved to enhance and promote the fire and security industry to better serve the public. Click here to find a member in your area.

reportingunlicenceReporting an unlicensed company:

The New Jersey Department of Consumer Affairs regulates licensing for the Fire and Security Alarm Industry, and encourages the public to report unlicensed practices.
Click here to view the NJ Department of Consumer Affairs complaint form.

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consumeralertConsumer Alerts:

telephoneserviceTelephone Services:

Most alarm systems are dependent on your telephone connection. Over the past several years, broadband and cable companies have been promoting new and cost effective phone services. This service is known as Voice Over Internet Protocol, or VoIP. Although these companies are marketing to the consumer as an “equivalent” solution, these technologies are NOT compatible with alarm systems. Often, this is disclosed in the “Voice Services Terms and Conditions” from your broadband provider. Alarm equipment is often listed as incompatible or unauthorized devices.

licupdatSolution:

If you already have an alarm system, please contact your contractor. There are many new devices available to resolve the issues with these new telephone services. The alarm industry is aware of these issues and can recommend compatible solutions to properly protect your family, home, or business. Normally, there is a cost involved with this type of upgrade, but it will allow you to capture the cost saving of your telephone line, and allow you to take advantage of the latest industry technology.

radiosystemRadio/Cellular Systems:

The cell network is quickly evolving. We have all seen the marketing on television, and have been bombarded with terms like 2G, 3G, 4G or LTE. These are different generations of the cell tower technology. Each generation drastically impacts the speed of data connection or simultaneous cell phone connections. The alarm industry does not own a network of cellular towers, and depends upon the national cell providers such as Verizon, AT&T, and T-Mobile. This network replaces the need for a traditional phone line, and minimizes vulnerability of your alarm system. As the cell providers enhance the cellular network, it may become necessary to upgrade the technology of your alarm system. This change in the cellular communications network is driven by the cell phone providers, and offers many new features to the alarm industry. Contract your alarm contractor to prepare for these upgrades.
As technology evolves, your alarm contractor will contact you and inform you of the need to upgrade. Unfortunately, there is a cost to both the contractor and home/business owner. As we look at other industries, technology is constantly evolving and often is not reverse compatible. Consider these upgrades an investment to your safety and peace of mind.
Below are additional resource links and information sites.

Click here for information AT&T and Migration plan
Click here for AT&T article “The Time has Come for 3G”

intercativeInteractive Services:

The latest alarm systems have the ability to lend remote interactive services to the owner. Today, your alarm system can be controlled, managed, and viewed remotely using a cell phone or computer. Video has also become an affordable option. Now, a door can remotely be locked or unlocked and cameras can be viewed. Some systems are compatible with thermostats, and allow the user to remotely control temperature and save on energy costs.